DBBet Privacy Policy

DBBet Casino ("DBBet", "we", "us") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how DBBet collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or contact our support team.

This policy applies to all users of the DBBet platform, including visitors who browse the site without registering. By using DBBet, you agree to the data practices described in this policy. If you do not agree, please do not use the DBBet platform.

DBBet takes privacy seriously — not just because it is required by law, but because we believe players deserve to know exactly how their information is being handled. We have written this policy in plain language so that it is genuinely useful, not just a legal formality.

DBBet collects only the data that is necessary to operate your account, process transactions, and meet our legal obligations. The following table summarises the categories of data we collect and why:

DBBet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

DBBet collects your personal data through several channels. Understanding these helps you stay in control of what you share with us.

• Registration: When you create a DBBet account, you provide your name, mobile number, date of birth, and other required details directly to us.
• Deposits and Withdrawals: When you make a payment via bKash, Nagad, Rocket, or bank transfer, transaction data is shared with DBBet by your payment provider.
• Gameplay: DBBet's platform automatically records your game activity, including which games you play, how long you play, and the amounts you wager and win.
• Support Interactions: When you contact DBBet support via live chat or email, the content of those conversations is recorded and stored.
• Cookies and Tracking: DBBet uses cookies and similar technologies to collect technical data about how you use the platform. See Section 6 for full details.
• Identity Verification: If DBBet requests identity documents for KYC purposes, the documents you submit are collected and stored securely.

DBBet does not purchase data about you from third-party data brokers or marketing companies. All data we hold about you comes directly from your interactions with the DBBet platform.

DBBet uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to fulfil our contract with you, because we have a legal obligation, or because we have a legitimate interest that does not override your rights.

• Account Management: To create and maintain your DBBet account, verify your identity, and manage your preferences.
• Payment Processing: To process deposits and withdrawals securely and accurately, and to maintain transaction records as required by financial regulations.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need responsible gaming support. DBBet takes this obligation seriously.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform Improvement: To analyse how players use DBBet and make improvements to the platform, games, and user experience.
• Marketing Communications: To send you promotional offers and updates about DBBet — but only if you have opted in to receive them. You can opt out at any time.

DBBet does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment Processors: bKash, Nagad, Rocket, and banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and are bound by financial data protection regulations.
• Game Providers: Third-party game studios that supply games to DBBet may receive anonymised gameplay data for technical and compliance purposes. They do not receive your personal identity information.
• Identity Verification Services: If DBBet uses a third-party KYC provider to verify your identity, your identity documents may be shared with that provider. All KYC providers used by DBBet are bound by strict data protection agreements.
• Legal and Regulatory Authorities: DBBet may be required to share your data with law enforcement, regulatory bodies, or courts if required by law. DBBet will always seek to limit such disclosures to what is strictly required.
• Business Transfers: In the event that DBBet is acquired by or merged with another company, your data may be transferred as part of that transaction. You will be notified if this occurs.

All third parties with whom DBBet shares data are required to handle that data securely and in accordance with applicable data protection laws. DBBet does not permit third parties to use your data for their own marketing purposes.

DBBet uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how the site is being used. Here is a breakdown of the types of cookies DBBet uses:

• Essential Cookies: These are required for the DBBet platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics Cookies: DBBet uses analytics tools to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Security Cookies: These cookies help DBBet detect suspicious activity, such as login attempts from unusual locations or devices, and protect your account from unauthorised access.
• Preference Cookies: These remember your settings, such as language preference and display options, so you don't have to set them every time you visit DBBet.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the DBBet platform. DBBet does not use cookies to track your activity on other websites.

DBBet retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods depend on the type of data:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• Support Communications: Retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute.
• Technical and Usage Data: Retained for up to 2 years from collection, after which it is anonymised or deleted.
• Marketing Preferences: Retained until you opt out or request deletion, whichever comes first.

When data is no longer required, DBBet deletes or anonymises it securely. If you request deletion of your account, DBBet will delete all data that is not subject to a legal retention requirement within 30 days of the request.

DBBet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse.

• TLS Encryption: All data transmitted between your device and DBBet is encrypted in transit using Transport Layer Security (TLS).
• Encrypted Storage: Sensitive data, including payment information and identity documents, is encrypted at rest in DBBet's secure data storage systems.
• Access Controls: Access to player data within DBBet is restricted on a need-to-know basis. Staff who do not need access to your data for their role cannot access it.
• Two-Factor Authentication: DBBet offers two-factor authentication for player accounts to add an extra layer of security beyond your password.
• Regular Security Audits: DBBet conducts regular security reviews and penetration testing to identify and address potential vulnerabilities before they can be exploited.

While DBBet takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As a DBBet player, you have the following rights over your personal data. To exercise any of these rights, contact DBBet support via live chat or email at [email protected].

DBBet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the DBBet platform in any way.

If DBBet discovers that a minor has registered an account, that account will be immediately closed, all funds will be returned to the payment source, and all associated personal data will be deleted as quickly as legally possible.

Parents and guardians who are concerned that a minor may be accessing DBBet should contact our support team immediately. DBBet will investigate and take appropriate action without delay. We also recommend using parental control software to restrict access to gambling websites on shared devices.

DBBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how your data is used, DBBet will notify you via email or an in-platform notification before the changes take effect. Minor clarifications or corrections may be made without prior notice.

We encourage you to review this Privacy Policy periodically. Continued use of the DBBet platform after changes are published constitutes your acceptance of the updated policy. If you disagree with any changes, you may close your account by contacting support.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how DBBet handles your personal information, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the DBBet platform — the fastest way to reach us.
• Email: [email protected] — for detailed queries or data requests.

When submitting a data rights request, please include your registered mobile number and a brief description of your request so we can locate your account and respond efficiently. DBBet aims to respond to all privacy-related requests within 7 business days.